Frequently asked questions
Practical answers based on our shipping, returns and store details — not marketing copy.
Do you deliver across Pakistan?
Delivery across Pakistan. Free shipping may apply above a threshold or for selected cities — shown at checkout. See our Shipping Policy for full details.
How long does delivery take?
Orders are normally processed within 1–2 working days. Delivery times depend on your city; tracking details are provided when your order ships.
Do you ship outside Pakistan?
We currently ship orders within Pakistan only. If we cannot deliver to your address, we will contact you after your order is placed.
What is your returns policy?
Notify us promptly if your item is faulty, damaged or incorrect. Change-of-mind returns follow our Refund Policy. Nothing in our policy affects your statutory rights.
How long do refunds take?
Once returned goods are received and inspected, refunds are processed to your original payment method. Cash on Delivery orders may be refunded via bank transfer or JazzCash. Contact us with your order number for status updates.
What payment methods do you accept?
Pay securely with SafePay or choose Cash on Delivery when enabled. JazzCash may be available for selected orders — check at checkout or contact us.
Can I visit your shop in Rawalpindi?
Yes — visit us at Shop# 43, 2nd Floor Technocity II, 6th Road, Rawalpindi, Pakistan. Opening hours: Mon–Sat: 11:00am–9:00pm. Call +923394316433 if you need directions.
How do I get help with an order?
Our team can help with product questions, order updates, returns and delivery — call, email, or visit our Rawalpindi shop. Email [email protected] or call +923394316433.
Still need help? Contact us, or read the full Shipping Policy and Refund Policy.
Payments: Pay securely with SafePay or choose Cash on Delivery when enabled.